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Frequently Asked Questions

What products does Puppy Jo offer?

At Puppy Jo, we celebrate the bond between pets and their parents by offering a delightful collection of apparel, including t-shirts and sweatshirts designed especially for pet lovers. Need a different size or shirt type? No problem, just email us info@puppyjo.com

How can I place an order?

To place an order, browse our collections on our website, select your desired items, and follow the checkout process.

What payment methods are accepted?

We accept various payment methods, including major credit cards and PayPal.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 2 hours of placing it. Once processing begins, we may not be able to accommodate changes or cancellations. Email us at info@puppyjo.com

How much does shipping cost?

We offer free standard shipping on all orders above $65. For orders under $65, a shipping fee of $5.99 applies.

When will I receive my order?

Orders are usually ready for shipping 4 days after we receive your order. Standard shipping typically takes 6-12 business days. Once your order ships, you'll receive an email notification with tracking details

Do you ship internationally?

At this time, we only ship within the United States. We currently do not offer international shipping, but we’re always exploring new options to expand our reach. Stay tuned for updates by following us on social media or subscribing to our email list!

What size should I order?

Finding the perfect fit shouldn't be ruff! 🐶 We’ve got a handy sizing chart on every product page to make it easy. Still not sure? No worries—just reach out to us, and we’ll be happy to help!