Refund policy

At Puppy Jo, we are dedicated to ensuring that every pet lover has a joyful experience with our products. If you find that your purchase doesn't bring a smile to your face, please know that we are here to make things right.

Our commitment to your satisfaction is backed by our "Puppy Love Perfection Promise." If you're not entirely happy with your order, please don't hesitate to reach out to us at orders@puppyjo.com. Your contentment is our top priority.

We believe in the importance of your peace of mind, and our team is ready to assist you in any way we can. Your happiness is what drives us, and we look forward to ensuring you and your pets have a delightful experience with Puppy Jo. Thank you for being a part of our pet-loving community.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@puppyjo.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@puppyjo.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@puppyjo.com