Terms of service

Welcome to PuppyJo! By using our website, you agree to be bound by the following terms and conditions (the "Terms of Service"). If you do not agree to these terms, please do not use our website.

Use of our website

Our website is for personal and non-commercial use only. You may not use our website for any unlawful or unauthorized purpose. You may not use our website in a way that could damage, disable, or overburden the site or interfere with any other party's use of the site.

Pricing and availability

All prices listed on our website are subject to change without notice. We do our best to ensure that our prices and product availability are accurate, but we cannot guarantee that they will not change. If we discover an error in the price or availability of an item you have ordered, we will contact you as soon as possible and give you the option to cancel your order or reconfirm it at the correct price or availability.

Order acceptance and cancellations

We reserve the right to accept or reject any order for any reason, at our sole discretion. If we reject an order, we will notify you as soon as possible and provide a full refund if applicable.

You may cancel your order at any time before it has been shipped. If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, it cannot be cancelled and you will need to follow our return policy for a refund or exchange.

Returns and exchanges

We want all of our customers to be satisfied with their purchases. If you are not satisfied with your order, please see our refund policy for information on how to request a refund or exchange.

Intellectual property

All content on our website, including text, graphics, logos, images, and software, is the property of PuppyJo or our affiliates and is protected by United States and international copyright laws. You may not use any content on our website for any commercial purpose without the express written consent of PuppyJo.

Liability

PuppyJo is not liable for any damages or injuries resulting from the use of our website or products. By using our website and purchasing our products, you agree to assume all risk and liability.

Governing law

These Terms of Service and your use of our website are governed by the laws of the United States. Any disputes arising out of or related to these terms or our website will be resolved in the courts of the United States.

Changes to these terms

We reserve the right to change these terms at any time, at our sole discretion. If we make any changes, we will post the revised terms on this page. Your continued use of our website after the changes are posted constitutes your acceptance of the revised terms.

Mobile Terms of Service

The Puppy Jo mobile message service (the "Service") is operated by Puppy Jo (“Puppy Jo”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Puppy Jo’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Puppy Jo through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Puppy Jo. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18447702381 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Puppy Jo mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email support@puppyjo.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contacting us

If you have any questions or concerns about these terms or our website, please don't hesitate to contact us. We're here to help!