Easy Returns

Easy Returns

Our goal at Puppy Jo is that you love your order. Our seasonally inspired gear is typically non-returnable, but our goal is for 100% satisfaction guarantee. Please reach out to us if something isn't right.

🐾 Incorrect, damaged, or defective items are eligible for a full refund.
🐾 No refunds will be issued after 30 days from the purchase date.

Please contact us at support@puppyjo.com if you believe you are eligible for a refund.

Eligibility for a Refund:

🐾 Received product damaged or defective
🐾 Within 30 days of purchase
🐾 MUST be unused and be returned in the same condition in which you received your item

You can always contact us for any return questions at support@puppyjo.com

*This refund policy is subject to change at any time and without notice*