Shipping & Returns
Shipping Policy
At PuppyJo, we are committed to providing fast and reliable shipping services exclusively within the USA. To enhance your shopping experience, we offer free shipping on all orders over $65. For orders under $65, a flat shipping rate of $5.99 applies.
Domestic Shipping
We use standard USPS shipping to ensure your order is delivered quickly and affordably. Orders are typically processed and shipped within 5-7 business days, with delivery times ranging from 4-7 business days, depending on your location.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This allows you to easily monitor your package’s delivery status on the carrier's website.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue promptly and ensure your order reaches you as quickly as possible.
Thank you for choosing PuppyJo! If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out. We’re here to help!