Shipping

We ship within the USA only, by USPS. Shipping is free on orders over $49 and a flat $5.99 under that.

Every item is made for you after you order. Orders are printed and shipped within 5 to 7 business days, and USPS delivery takes another 4 to 7 business days depending on where you are.

Once your order ships you'll get an email with a tracking number so you can follow it to your door.

Our 30-day guarantee

Nothing to mail back, ever.

Wrong size? Email support@puppyjo.com within 30 days of delivery with your order number and the size you need, and we'll send it to you free. Keep the original or pass it on to a dog lover.

Changed your mind, or want a different design? We'll email you a one-time code for the price of the item. Just type it in at checkout.

Damaged, defective, or not what you ordered? Send us a photo and we'll replace it free, or refund you in full.

Personalized items are made for you alone and can't be resold, so we can't take them back. If something is wrong with one, we'll remake it or send you a code for its price.

Lost or damaged in transit? Contact us as soon as you can and we'll sort it with the carrier.

Full details are in our refund policy.