Shipping & Returns

At PuppyJo, we prioritize your satisfaction from start to finish.

Shipping Policy

Domestic Shipping: We offer swift and dependable domestic shipping through USPS. Shipping times typically range from 4-7 business days based on your location. We strive to process and ship orders within 5-7 business days.

Please Note: Certain personalized and made-to-order items may require additional processing time. We craft these products meticulously to meet our quality standards, so anticipate a slightly longer processing time for customized items. For personalized product processing inquiries, don't hesitate to contact us.

International Shipping: We extend our services globally to select countries for an extra fee. International delivery generally takes 7-14 business days, although customs and other variables may impact delivery times.

Tracking Your Order: Once your order ships, you'll receive a shipping confirmation email with a tracking number. Easily monitor your order through the carrier's website or using the provided tracking number.

Returns Policy: Your satisfaction is our priority. If you're not delighted with your purchase, please refer to our dedicated Return Policy for a hassle-free return process.

Thank you for entrusting PuppyJo with your pet-loving needs. Should you have any questions regarding our shipping or returns policies or any other inquiries, please don't hesitate to contact us. We're here to assist you every step of the way.